Order & Customer Timeline

The problem

The Sylius 2 order page has no history: the History page only lists address changes, the customer’s checkout note is read only, and staff cannot leave a note on an order or a customer.

Features

• Timeline card on the admin order page, newest first: order placed, order, payment and shipping state changes, payments (method and amount), shipments (method and tracking code), e-mails sent (with recipients), each with its author and date.

• The customer’s checkout note becomes a Customer note entry.

• Internal notes on orders and customers: plain text up to 5,000 characters, never shown in the shop.

• Pinned notes shown at the top of the order or customer page.

• Customer timeline: notes and key events of the customer’s orders, last 50 entries with a link to the full page.

• Notes badge in the admin orders grid.

• tmonier:timeline:backfill rebuilds a timeline for orders placed before the installation.

Installation

1. composer require tmonier/sylius-timeline-plugin

2. Register Tmonier\SyliusTimelinePlugin\TmonierSyliusTimelinePlugin in config/bundles.php.

3. Import @TmonierSyliusTimelinePlugin/config/config.yaml and the admin routes.

4. Run bin/console doctrine:migrations:migrate.

5. Optionally run bin/console tmonier:timeline:backfill.

Compatibility

Sylius 2.2 and 2.3 with the Symfony Workflow adapter (the Sylius 2 default); MySQL, MariaDB and PostgreSQL. Can be installed next to Audit Log (technical change trail).

Languages

English, French, German, Spanish, Italian, Dutch, Polish.

Categories / tags

Back office, Order management, Customer service, Notes, Administration