Emporiqa

The AI chatbot that closes sales on Sylius

A shopper types "organic face cream for sensitive skin, under 30" into your store. Your search returns every cream you sell, sorted by name. The shopper wanted three specific things and got none of them filtered.

Emporiqa is an AI chatbot for Sylius stores that behaves like a salesperson. It reads your product catalog and does what a floor rep does: recommends the right product, handles the shopper's objection on price or fit, suggests a variation if they hesitate, and walks them to checkout from the chat. It also answers shipping, return, and payment questions pulled from your store pages.

Shoppers can also upload a photo and the salesperson finds the closest match in your catalog. Every reply comes from your synced products and pages, never from training data. Low-confidence questions hand off to your team with the full conversation. You get a dashboard showing which chats led to purchases, top products by cart activity, satisfaction ratings, and chat-attributed revenue.

The plugin syncs your Sylius products, variants, and translatable pages via webhooks, with per-channel pricing, availability, and content across every configured locale and currency. When a product or page changes, the update reaches the chat in the background. The widget appears on your storefront in the correct channel, language, and currency.

65+ languages, same behavior in each. Pay-as-you-go pricing with unlimited team members on every account.

Also works with WooCommerce, Magento, PrestaShop, Drupal Commerce, Shopware, and any store via webhook API. Same platform, same dashboard, same salesperson.

Create a free Emporiqa account with $25 of signup credit (about 100 conversations, no card required at signup) to test the integration end to end. After the credit, conversations are $0.25 each. The monthly cap defaults to $59 and is adjustable from the billing dashboard. Enterprise option for catalogs over 30,000 products.

See it in action: live demo | Sylius integration overview | documentation | create free account | pricing

Product search and close

• Product recommendation by meaning, grounded in your catalog, not just keyword matching
• Objection handling: shoppers push back on price or fit, Emporiqa responds with reasoning from your store's facts
• Variation suggestions when a shopper hesitates
• Visual search: shoppers upload a photo, Emporiqa returns the matching or closest item from your catalog
• Cross-language recommendation: a shopper asks in French, Emporiqa finds products cataloged in English
• Product comparison with specs, prices, and options side by side
• Brand-safe answers: every reply comes from your synced products and pages, never from training data
• 65+ languages with automatic mapping from your Sylius locales

Cart and checkout

• In-chat cart: add, update, remove, clear, view, and a checkout link
• Channel-aware and currency-aware operations

Customer support

• Answers from your store pages: shipping, returns, payment, FAQ, policies
• Order tracking with HMAC-signed lookup and replay protection
• Human handoff with full conversation context for your team

Analytics and conversion tracking

• Conversion funnel: chat session to cart to checkout to purchase
• Chat-attributed revenue dashboard
• Widget engagement metrics (loads, opens, unique visitors, engagement rate)
• Post-chat satisfaction ratings (thumbs up/down with aggregate scores)
• Top products by cart activity

Proactive engagement

• Chat triggers based on time on page, scroll depth, pages visited, URL patterns, and exit intent
• Audience targeting: all visitors, new visitors only, or returning visitors
• Configurable templates per store, rate-limited per session

Sylius-specific

• Real-time product and variant sync via webhooks
• Page sync for any translatable page entity (policies, FAQ, blog posts)
• Multi-channel: consolidated events with per-channel pricing, availability, and content across all locales
• Order completion webhook for both Sylius 1.x and 2.x
• Cache-safe embeddable widget with inline signed user tokens
• Memory-efficient console sync commands with batching and dry-run
• Automatic webhook retry with exponential backoff
• Extensible: decorate any service interface, listen to events (PostFormatEvent, CartOperationEvent, PreSyncEvent)

Requirements

• PHP 8.1+
• Sylius 1.12+ or 2.0+
• Symfony 6.4+ or 7.x
• An Emporiqa account